DELIVERY AND RETURNS
All pieces are individually handcrafted so delivery time will vary depending on whether the item is already in stock or if it is a made to order/personalised item. It is also important to note that no two pieces will be exactly the same due to it being a handcrafted item. It will be marked on the Shop Site which pieces can be made to order and those which are one of a kind pieces.
In Stock Items - Please allow 1-3 Business Days from placing the order for dispatch.
Made to Order Items - Please allow 1-5 business days for dispatch. Exceptions may apply depending on the piece (please see below for more details) The expected dispatch time for individual pieces will be stated in their product descriptions.
COVID-19 SHIPPING INFORMATION
Due to the changing circumstances that COVID-19 has bought us, and for those who may be experiencing difficulties in accessing Post Offices or have had to self isolate, we have made the following changes:
RETURNS AND EXCHANGES SHIPPING TIMES HAS BEEN EXTENDED TO 90 DAYS
Please allow for extra shipping time when placing your order due to possible delays with postal services.
Please note - we may experience delays at times when receiving supplies or need to use other services facing their own difficulties that COVID-19 has bought them. We shall notify you if we foresee any significant issues when processing your order.
We thank you for your understanding and apologise for any inconveniences that this may bring you.
MADE TO ORDER ITEMS
Please allow 1-4 Weeks from placing the order for dispatch. The turnaround time is dependent on the piece, time needed to make the piece and if it requires Hallmarking. If you have further enquiries please contact us before placing an order or visit the FAQ where information can be found on Sizing, Hallmarking and Made to Order Pieces. If, however, you require items within a certain time frame, please contact us and we will endeavour to meet your deadline.
There is free postage to UK addresses.
We do not Ship Internationally
Orders under £50 will be sent by Royal Mail Signed for - Tracking Number will be emailed to you and a signature is required.
Orders over £50 will be sent by Royal Mail Special Delivery - Tracking Number will be emailed to you and a signature is required.
Time frame will vary in accordance to your Commission
HOW WILL MY ITEM BE PACKAGED?
Goods will come packaged suited to the needs of the purchase. Please visit FAQ for further information on Packaging.
It is important to Anna Davy Jewellery that you are happy with your purchase and that it meets your expectations. If for any reason you are not happy, please email to let us know that you want to return an item. We will email you a Returns Form for you to fill in. Please return the good(s) with the Returns Form within 30 days for a refund or exchange.
Please ensure that:
You provide a receipt or other proof of purchase
The item has been unworn or unused and is returned in the same condition it was sold in
The item is in its original packaging
Items that can not be returned are as follows unless faulty:
Personalised and Commissioned Items as these cannot be resold
Please ensure that goods are well packaged as we cannot accept responsibility if they become lost or damaged in transit.
Occasionally things happen - although we do everything we can to ensure that your item gets to you safely, it may have become damaged whilst in transit, or there may be a fault in some other way. Please contact us and return the item unworn or unused and in its original packaging. A full refund (including postage), exchange or offer of repair will be given to you depending on the issue and your preference.
The buyer is responsible for Return Shipping Costs unless it’s faulty (which will be reimbursed to you) and it is recommended that you use Royal Mail Signed For.
We will process your return within 1-3 business days on reciept of the goods and a refund will be credited to the card you made the original purchase with. Please allow up to 5 business days for it to clear in your account.